COMPANY HIGHLIGHTS ON DISPLAY AT ITMA Asia + CITME 2018
Itema spare parts and after-sales service
A special section of the ITMA ASIA 2018 Itema stand will be dedicated to highlight the important after-sales products and lifetime support available for Itema Customers.
Come by Itema booth to meet our dedicated Product Care and Spare Parts teams and explore the range of options available to get the most out of your looms, including:
- high-quality replacement parts and fast turnaround and delivery time;
- upgrade & conversion kits to optimize machine performance and retrofit latest Itema innovations on your existing looms;
- electric, electronic and mechanic repairs from qualified Itema personnel and authorized service agent network;
- dedicated training in one of the ItemaCampus locations or on Customer site.
Others call it “aftermarket,” we call it “peace of mind” for our Customers.
You invested in the latest and most innovative weaving machinery on the market by choosing Itema. You are producing some of the most imaginative and complex fabrics that your design teams are busy creating and, hopefully, your customers are busy ordering. If a part breaks unexpectedly, you want the fastest and most reliable support to get your looms back on track.
The first step to protect your weaving machinery equipment and investment is to choose strictly original spare parts. Our replacement parts, going back to the origins of our weaving machines and covering the full range of machinery from the early days of Somet, Vamatex, Sultex and now Itema, are designed for the perfect fit and optimum performance.
Thanks to our advanced, lean manufacturing capabilities, we can make-to-order quickly and efficiently using 100% latest-model, 5-axis CNC machinery deployed throughout our production sites. Stringent quality controls are carried out to check for any deviations or imperfections.
No matter how good an alternative may seem, it is, at best, reverse-engineered, but mostly approximated, fake, suboptimal, and most definitely not ideally matched with your weaving machine. Using original parts has proven to extend the lifetime and improve the performance of the equipment in your weaving plant.
Our sales and service representatives can discuss with you first-hand the advantages of choosing original parts, as well as the range of other options at hand to provide you the full support you may require.
Our OEM online shop, myItema, is an intuitive web-based ordering system that provides a simple, easy-to-use tool for our Customers to browse through our parts catalog, create a shopping list of parts required, and order parts directly. This system also provides the option to receive quotations and availability indications prior to placing an order, as well as the ability to track the order progress and status online.
Ordering your genuine spare parts online could not be easier. Once you log in, access the “Spare Parts Ordering” section, choose “Quotation” or “Order”, and the category “Itema Product” for SOMET – VAMATEX – ITEMA branded rapier and airjet machines or “Sulzer/Sultex Product” for SULZER – SULTEX branded machines and ITEMA projectile looms.
Search in myItema by part code, add from the machine catalog available online or import from an Excel file or a saved wishlist. Request your myItema account (email@example.com) to discover for yourself the full functionality of our Customer portal.
All new company registrations on myItema portal during ITMA ASIA 2018 will benefit from 18% discount for the first order to be placed by year-end 2018. No cumulative discounts apply. Only one registration per company. Visit our booth for more details.
Did you know?
Large organizations can benefit from multiple myItema user accounts in order to extend the benefits of the Itema online portal more widely. Up to five different accounts can be requested for the same company, of which only one could be authorized to proceed to order. In this way, your weaving mill personnel and/or purchasing department can prepare the shopping basket ahead of time and only the designated person who is specifically authorized, can click to place the order.
Upgrade & Conversion Kits
Itema offers a comprehensive portfolio of upgrade and conversion solutions aimed at bringing the latest Itema innovations straight to your weaving mill.
Boost your machine performance, restore or improve functionality or extend the lifetime of your equipment.
It is now possible to retrofit your existing weaving machinery, going back to the earliest models made by historic brands which now make up Itema, such as Sulzer/Sultex, Somet and Vamatex.
Whether you are looking to optimize machine performance, improve user-friendliness and ergonomics, reduce operating costs, or start producing new styles of fabrics, Itema has the right upgrade solution for you.
Browse through the Kits catalog now available in our myItema e-commerce shop or contact your Itema sales or service representative today to ask for more information.
Our professional teams of experienced mechanical, electronic and electrical technicians provide a full range of comprehensive repair services to help get your weaving machines back into production
and reduce downtime. All electronic, electrical and mechanical repair services are thoroughly tested to ensure quality and performance.
Electronic Repair Services
Itema factory-trained technicians offer the full range of electronic and electrical repair services, including servo motor repairs and inverter drive repairs, printed electronic circuit boards and processor controls repairs, to name just a few. Specialized Itema Electronic Repair Centers offer
high-quality, fast and efficient service in Italy, Switzerland, China, Japan, USA, and India, as well as at select agencies around the world and are fully equipped and experienced to address any electrical and electronic problems on all makes and models of Itema equipment.
Mechanical Repair Services
Itema technicians also specialize in mechanical repairs to bring life back to your weaving machines.
Closer to Customers
Itema believes in geographic proximity to our Customers. That’s why, in addition to the two main European production and automated distribution hubs in Italy and Switz erland, Itema operates spare parts hubs and dedicated service stations also in China, USA, India, Japan, and relies on an extensive network of carefully selected agents and representatives in over 70 countries around the world.
Our spare parts logistics hubs handle a vast assortment of some 100,000 OEM product codes going back to early-day loom makes and models in our weaving machine portfolio.
When you order your OEM replacement or upgrade parts – whether directly on myItema online portal, by contacting your Itema sales or service representative, or by calling the Itema agent in your country – your request is automatically forwarded to one of the closest Customer Care centers based on the model and make of your weaving machine being serviced and on the closest location that can dispatch your desired article, thus ensuring the fastest response and dispatch time possible and customer service in your language.
For any inquiries related to spare part orders, upgrade & conversion kits, pricing, delivery and availability, contact our dedicated spare parts order desks near you as follows:
for SOMET – VAMATEX – ITEMA branded rapier and airjet machines inquiries
Phone +39 035 728 3000 – firstname.lastname@example.org
Language spoken: English, Italian, Spanish, French, German, check all languages
for SULZER – SULTEX branded machines and ITEMA projectile looms inquiries
Phone +41 32 686 11 11 – email@example.com
Language spoken: English, German, French, Italian
for all ITEMA loom models and inquiries in Chinese and English for the Mainland China
Phone +86 21 6774 2618 x152 – Mr Li Yuh Hu – firstname.lastname@example.org
Phone +86 21 6774 2618 x306 –Ms Judy Lu – email@example.com
for all spare parts inquiries in Asia Pacific countries
Phone +852 2317 1212 – Mr Samuel Leung – firstname.lastname@example.org
Hands-on training for the latest Itema key product groups, including Rapier R9500 and Airjet A9500 series looms, as well as the Projectile P7300HP V8, Rapier R9500terry , Rapier R95002denim and Rapier R90002 looms and select discontinued models (upon request), currently takes place under the careful supervision of highly trained personnel – textile engineers and technologists – from across the Itema Group at various company locations around the world. In Asia, we are offering dedicated training at these locations:
- Shanghai, China
- Coimbatore, India
- Ibaraki, Japan
- Lahore, Pakistan
In addition, Itema offers professional training courses for operators and maintenance personnel directly at Customer Mills for maximum convenience and efficiency.
Courses currently available include:
- Shanghai, China
- General Machine Training
- User-Interface Training
- Electronic Platform Training
- Mechanical Training
- Textile Training
It is now possible to view online the courses available and choose your desired training module, from basic to advanced, based on your weaving machine model and most convenient ItemaCampus location. You can send your request directly from the Itema Training Portal www.itemagroup.com/training or visit the Itema stand at ITMA ASIA 2018.
We look forward to meeting you in Shanghai!