Itema believes in geographic proximity to our Customers. That’s why, in addition to the two main European production and automated distribution hubs in Italy and Switzerland, Itema operates spare parts hubs and dedicated service stations also in China, USA, India, Japan and Türkiye, and relies on an extensive network of carefully selected agents and representatives in over 70 countries around the world.
Textile Know-How & Applied Expertise
Beyond technology, Itema offers its Customers the value of decades of accumulated textile experience.
Our technologists provide specialized consultancy aimed at maximizing weaving performance, refining machine tuning and improving overall process efficiency. This service, available upon request, is tailored to each mill’s unique challenges and is grounded in deep knowledge of fibers, structures and weaving behaviors.
For more advanced needs, our Test Center hosts trials on Customer articles, reproducing real-mill conditions and supporting the development of new fabrics or production improvements. The result is a seamless bridge between theory and practice, where innovation meets measurable results.
Our spare parts logistics hubs handle a vast assortment of some 100,000 OEM product codes going back to early-day loom makes and models in our weaving machine portfolio.
When you order your OEM replacement or upgrade parts—whether directly on the HelloItema online portal, by contacting your Itema sales or service representative, or by calling the Itema agent in your country—your request is automatically forwarded to one of the closest Customer Care centers based on the model and make of your weaving machine being serviced and on the closest location that can dispatch your desired article, thus ensuring the fastest response and dispatch time possible and customer service in your language.
Contact information
For any inquiries related to spare part orders, upgrade & conversion kits, pricing, delivery and availability, contact our dedicated spare parts order desks near you as follows:
- for SOMET- VAMATEX- ITEMA- ITEMATECH branded rapier and airjet machines inquiries
spareparts_it@itemagroup.com
Language spoken:
English, Italian, Spanish, French, German, Chinese - for SULZER – SULTEX branded machines and ITEMA projectile looms inquiries
sparepartsservice@itemagroup.com
Language spoken:
English, Italian, Spanish, French, German
- for all ITEMA loom models and inquiries in Chinese and English from mainland China
Li Yuh Hu – leo.hu@itemagroup.com
P +86 21 6774 2618 x152
Judy Lu – judy.lu@itemagroup.com
P +86 21 6774 2618 x306 - for all ITEMA loom models and inquiries from USA
Ms. Kim Smith – kim.smith@itema-americas.com
P +1 864 598 5202
Via Cav. Gianni Radici, 4
24020 Colzate (BG)
Italy
P +39 035 728 3000
F +39 035 740 505
Korporationsweg 13c
8832 Wilen b. Wollerau,
SZ, Switzerland
P +41 (0)43 488 2121
F +41 (0)43 488 2101
Allmendweg 8
4528 Zuchwil,
SO, Switzerland
P +41 (0)32 686 1111
F +41 (0)32 686 1219
No. 2889/4-5 Shen Gang Road
Songjiang District
Shanghai 201612, P.R. China
P +86 21 6774 2618
F +86 21 6774 2608
Unit 1612-13 Nan Fung
Commercial Centre,
19 Lam Lok Street,
Kowloon Bay, Hong Kong
P +852 2317 1212
F +852 2317 1612
4-15-20 Shukunosho
Ibaraki City 567-0051 Osaka Pref.
Japan
P +81 72 643 2021
F +81 72 643 2489
Lotus Corporate Park, C Wing,
1801 – 18th Floor, Off Western Express Highway Goregaon (E)
40063 Mumbai, India
P +91 22 4275 5000
F +91 22 4275 5050
745 Landers Rd. – PO Box 5332
Spartanburg, SC 29304
United States
P +1 864 585 5255
F +1 864 585 5064
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Üniversite sok.No. 3/1 Bakırköy –
İstanbul 34153 – Türkiye
