OEM Spare Parts anytime, anywhere
Itema provides top-quality spare parts, upgrade and conversion kits, and spare parts assistance for your weaving machinery, and ensures a fast and reliable delivery service in more than 130 countries.
ORDERING PARTS
The HelloItema Customer Portal includes the Marketplace for the purchase of Itema and previous brands OEM Spare Parts and Upgrade Kits. The HelloItema Marketplace acts as the most popular e-commerce to guarantee the best possible user experience to the Itema Customers.
Compared to the previous Itema e-commerce, the HelloItema Marketplace brings to the user significant improvements. In fact, it is now possible:
- To receive quotations or place orders for both Itema SpA and Itema Switzerland simultaneously through one single request
- To search through our catalogue in a smarter, easier, and faster way, thanks to the introduction of two new search functions: by description and by family/category, with no need for the material’s specific codes. The system also provides pictures of the materials, giving a more comprehensive understanding and detection of the product to the Customers
- To save the shopping cart and modify it at a later time
Accessible by browser, available as an app and offering multiple accounts per company, HelloItema is integrated in the Itema Evo Generation console, therefore you can use it directly on the mill floor and send service inquiries directly to the Itema Customer Service, inquire about the current status of your service ticket and browse through all technical documentation in the Documents section.
Ordering your original spare parts has never been easier.
Request your HelloItema account at hello.itemagroup.com.
UPGRADE & CONVERSION KITS
To ensure the high performance over time or to add/improve functionality to satisfy new market needs, it is possible to retrofit your existing weaving machines with specific upgrade & conversion kits aimed at bringing all the latest Itema innovations to you. Whether you are looking to optimize machine performance, improve user-friendliness and ergonomics, reduce operating costs, or start the production of different fabrics, you can find your upgrade kit directly online in the HelloItema portal (registration required).
IF YOU NEED HELP, PLEASE CONTACT:
For any inquiries related to spare part orders, upgrade & conversion kits, pricing, delivery and availability, contact our dedicated spare parts order desks near you as follows:
for SOMET — VAMATEX — ITEMA — ITEMATECH branded rapier and airjet machines inquiries
spareparts_it@itemagroup.com Language spoken: English, Italian, Spanish, French, German, Chinese
for all SULZER — SULTEX branded machines and ITEMA projectile looms inquiries
sparepartsservice@itemagroup.com Language spoken: English, French, German, Italian, Spanish
for all ITEMA loom models and inquiries in Chinese and English from mainland China
Phone +86 21 6774 2618 x152 – Li Yuh Hu – leo.hu@itemash.com
Phone +86 21 6774 2618 x306 – Judy Lu – judy@itemash.com
for all ITEMA loom models and inquiries from USA
Phone +1 864 598 5202 – Ms. Kim Smith – kim.smith@itema-americas.com
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